Refund policy

Here’s a clear, fair, and customer-friendly Return & Refund Policy with placeholders you can customize:

Return & Refund Policy

We want you to feel confident shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility Criteria

To be eligible for a return, items must:

  • Be returned within [15 days] of delivery

  • Be unused, unworn, and in original condition

  • Include original packaging and tags (if applicable)

  • Include proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You must request a return within [7 days] of receiving your order.
To start a return, please contact us at [cozygadgets42@gmail.com] with your order number and reason for return.

3. Refund Process & Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within [Refund processing time 3–5 days]

  • The amount will be credited to your original payment method

  • It may take additional time for your bank or payment provider to reflect the refund

Shipping fees are [non-refundable/refundable — choose your policy] unless the return is due to our error.

4. Exchange Option

We offer exchanges for eligible items.
If you would like to exchange a product (for a different size, color, or item), please contact us at [cozygadgets42@gmail.com] within [7 days] of delivery.

Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within [48 hours] of delivery at [cozygadgets42@gmail.com]] with:

  • Your order number

  • Clear photos of the damaged item

We will review the issue and offer a replacement, exchange, or full refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale

  • Gift cards

  • Personalized or custom-made products

  • Opened hygiene or personal care products

  • [Add any product-specific exclusions]

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping charges are [non-refundable/refundable].

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Our goal is to make your shopping experience smooth and worry-free. If you have any questions, please contact us at []cozygadgets42@gmail.com] — we’re always happy to help.